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Subaru Narellan

Meet the Team

David Holmes
David Holmes

General Sales Manager

How do you make it a positive 'do' experience for the customer?  Delivery process, photos, a bow tie on the car, and taking...

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How do you make it a positive 'do' experience for the customer?  Delivery process, photos, a bow tie on the car, and taking time during delivery.

How do you deliver excellent customer service? Consistently updating the customer with delivery and aftersales information.

What makes you a special team member at your dealership? I try and involve everyone in what we do.

View Less
Cassandra Watt
Cassandra Watt

Delivery Coordinator

How do you make it a positive 'do' experience for the customer?  I am enthusiastic when speaking to customers! If I seen happy...

View More

How do you make it a positive 'do' experience for the customer?  I am enthusiastic when speaking to customers! If I seen happy and excited, it carries through, and the customers mirror that.

How do you deliver excellent customer service?  Strive to be enthusiastic every single day!

What makes you a special team member? I am a car enthusiast, and I love being in the automotive environment.

View Less
Natasha Zakula
Natasha Zakula

Concierge

How do you make it a positive 'do' experience for the customer? Making everybody feel unique and special.How do you deliver excellent customer service? Making...

View More

How do you make it a positive 'do' experience for the customer? Making everybody feel unique and special.

How do you deliver excellent customer service? Making everybody feel comfortable and ensuring everyone enjoys their experience.

What makes you a special team member at your dealership? I am the first point of contact, and I am always there to welcome everybody with a friendly face.

View Less
Steve Sahin
Steve Sahin

Senior Sales Consultant

How do you make it a positive 'do' experience for the customer?  Excellent customer meet-and-greet, comprehensive information and a drive it your way...

View More

How do you make it a positive 'do' experience for the customer?  Excellent customer meet-and-greet, comprehensive information and a drive it your way experience.

How do you deliver excellent customer service? A friendly manner, never-say-no attitude, and delivering what you promise.

What makes you a special team member? 20 years experience, knowing up to 71% of return customers, and repeat business.

View Less
Tomislav Risteski
Tomislav Risteski

Sales Consulstant

How do you make it a positive 'do' experience for the customer?  By demonstrating the unique passion of the Subaru product and conveying...

View More

How do you make it a positive 'do' experience for the customer?  By demonstrating the unique passion of the Subaru product and conveying my passion for the brand.

How do you deliver excellent customer service? By discovering customers' needs and requirements and working out how best to satisfy them.

What makes you a special team member? Years of experience both in the industry and with the brand.

View Less
Walid Hajj Ali
Walid Hajj Ali

Sales Cadet

How do you make it a positive 'do' experience for the customer?  Always following up and knowing where the customer is at.How do...

View More

How do you make it a positive 'do' experience for the customer?  Always following up and knowing where the customer is at.

How do you deliver excellent customer service? Listen twice, speak once. I always understand what and where my clients are in the process.

What makes you a special team member at your dealership? My active and bubbly personality.

View Less
Brooke Pruze
Brooke Pruze

Aftermarket/ Pre Delivery Consultant

How do you make it a positive ‘do’ experience for the customer? I am always honest. That works for both the team and our...

View More

How do you make it a positive ‘do’ experience for the customer? I am always honest. That works for both the team and our customers.

How do you deliver excellent customer service? Customers are our number-one priority. We make sure they have everything they ask.

What makes you a special team member? My honesty and that I am always willing to help.

View Less
David Lowe
David Lowe

Assistant Sales Manager

How do you make it a positive 'do' experience for the customer?  After nine years at Narellan, my knowledge of Subaru and our...

View More

How do you make it a positive 'do' experience for the customer?  After nine years at Narellan, my knowledge of Subaru and our local area helps customers feel at ease.

What makes you a special team member at your dealership? My knowledge of the Subaru range.

View Less
Renee Russell
Renee Russell

Accounts Clerk

How do you make it a positive 'do' experience for the customer?  Greet customers with a smile.How do you deliver excellent customer service? Listening...

View More

How do you make it a positive 'do' experience for the customer?  Greet customers with a smile.

How do you deliver excellent customer service? Listening to customer's needs and a positive attitude.

What makes you a special team member at your dealership? Being able to help all of the team at Narellan Subaru.

View Less
Sania Ciolac
Sania Ciolac

Business Manager

How do you make it a positive 'do' experience for the customer? Knowing the customer is always right and delivering exceptional customer service.How do...

View More

How do you make it a positive 'do' experience for the customer? 
Knowing the customer is always right and delivering exceptional customer service.

How do you deliver excellent customer service?
Smile and always go the extra mile for the customer.

What makes you a special team member at your dealership?
I'm always ready to help my team and be supportive.

View Less
Veronica Newton
Veronica Newton

Finance Assistant

How do you make it a positive 'do' experience for the customer?  Be enthusiastic.How do you deliver excellent customer service? Maintaining a positive attitude...

View More

How do you make it a positive 'do' experience for the customer?  Be enthusiastic.

How do you deliver excellent customer service? Maintaining a positive attitude and smiling face.

What makes you a special team member at your dealership? Being able to assist my team in all areas.

View Less
David Holmes
David Holmes

General Sales Manager

How do you make it a positive 'do' experience for the customer?  Delivery process, photos, a bow tie on the car, and taking...

View More

How do you make it a positive 'do' experience for the customer?  Delivery process, photos, a bow tie on the car, and taking time during delivery.

How do you deliver excellent customer service? Consistently updating the customer with delivery and aftersales information.

What makes you a special team member at your dealership? I try and involve everyone in what we do.

View Less
Cassandra Watt
Cassandra Watt

Delivery Coordinator

How do you make it a positive 'do' experience for the customer?  I am enthusiastic when speaking to customers! If I seen happy...

View More

How do you make it a positive 'do' experience for the customer?  I am enthusiastic when speaking to customers! If I seen happy and excited, it carries through, and the customers mirror that.

How do you deliver excellent customer service?  Strive to be enthusiastic every single day!

What makes you a special team member? I am a car enthusiast, and I love being in the automotive environment.

View Less
Natasha Zakula
Natasha Zakula

Concierge

How do you make it a positive 'do' experience for the customer? Making everybody feel unique and special.How do you deliver excellent customer service? Making...

View More

How do you make it a positive 'do' experience for the customer? Making everybody feel unique and special.

How do you deliver excellent customer service? Making everybody feel comfortable and ensuring everyone enjoys their experience.

What makes you a special team member at your dealership? I am the first point of contact, and I am always there to welcome everybody with a friendly face.

View Less
Renee Russell
Renee Russell

Accounts Clerk

How do you make it a positive 'do' experience for the customer?  Greet customers with a smile.How do you deliver excellent customer service? Listening...

View More

How do you make it a positive 'do' experience for the customer?  Greet customers with a smile.

How do you deliver excellent customer service? Listening to customer's needs and a positive attitude.

What makes you a special team member at your dealership? Being able to help all of the team at Narellan Subaru.

View Less
Sania Ciolac
Sania Ciolac

Business Manager

How do you make it a positive 'do' experience for the customer? Knowing the customer is always right and delivering exceptional customer service.How do...

View More

How do you make it a positive 'do' experience for the customer? 
Knowing the customer is always right and delivering exceptional customer service.

How do you deliver excellent customer service?
Smile and always go the extra mile for the customer.

What makes you a special team member at your dealership?
I'm always ready to help my team and be supportive.

View Less
Steve Sahin
Steve Sahin

Senior Sales Consultant

How do you make it a positive 'do' experience for the customer?  Excellent customer meet-and-greet, comprehensive information and a drive it your way...

View More

How do you make it a positive 'do' experience for the customer?  Excellent customer meet-and-greet, comprehensive information and a drive it your way experience.

How do you deliver excellent customer service? A friendly manner, never-say-no attitude, and delivering what you promise.

What makes you a special team member? 20 years experience, knowing up to 71% of return customers, and repeat business.

View Less
Tomislav Risteski
Tomislav Risteski

Sales Consulstant

How do you make it a positive 'do' experience for the customer?  By demonstrating the unique passion of the Subaru product and conveying...

View More

How do you make it a positive 'do' experience for the customer?  By demonstrating the unique passion of the Subaru product and conveying my passion for the brand.

How do you deliver excellent customer service? By discovering customers' needs and requirements and working out how best to satisfy them.

What makes you a special team member? Years of experience both in the industry and with the brand.

View Less
Veronica Newton
Veronica Newton

Finance Assistant

How do you make it a positive 'do' experience for the customer?  Be enthusiastic.How do you deliver excellent customer service? Maintaining a positive attitude...

View More

How do you make it a positive 'do' experience for the customer?  Be enthusiastic.

How do you deliver excellent customer service? Maintaining a positive attitude and smiling face.

What makes you a special team member at your dealership? Being able to assist my team in all areas.

View Less
Walid Hajj Ali
Walid Hajj Ali

Sales Cadet

How do you make it a positive 'do' experience for the customer?  Always following up and knowing where the customer is at.How do...

View More

How do you make it a positive 'do' experience for the customer?  Always following up and knowing where the customer is at.

How do you deliver excellent customer service? Listen twice, speak once. I always understand what and where my clients are in the process.

What makes you a special team member at your dealership? My active and bubbly personality.

View Less
Brooke Pruze
Brooke Pruze

Aftermarket/ Pre Delivery Consultant

How do you make it a positive ‘do’ experience for the customer? I am always honest. That works for both the team and our...

View More

How do you make it a positive ‘do’ experience for the customer? I am always honest. That works for both the team and our customers.

How do you deliver excellent customer service? Customers are our number-one priority. We make sure they have everything they ask.

What makes you a special team member? My honesty and that I am always willing to help.

View Less
David Lowe
David Lowe

Assistant Sales Manager

How do you make it a positive 'do' experience for the customer?  After nine years at Narellan, my knowledge of Subaru and our...

View More

How do you make it a positive 'do' experience for the customer?  After nine years at Narellan, my knowledge of Subaru and our local area helps customers feel at ease.

What makes you a special team member at your dealership? My knowledge of the Subaru range.

View Less